Privacy Policy

1. Introduction

Courcef attaches particular importance to protecting your personal data. This policy explains what data we collect when you use our website and platform, how we process it and which rights you may exercise, in accordance with the General Data Protection Regulation (GDPR) and French data protection law.

2. Data controller

Courcef acts as the data controller for data collected through this site. Any request concerning your data may be addressed to our data protection officer at [email protected].

3. Data we collect

We collect the data you provide at registration: first name, last name, email address, phone number and country of residence. We also collect technical data automatically: IP address, browser type, pages visited and time on site.

4. Purposes of processing

Your data is used to create and administer your account, verify your identity, provide support, improve our services, send you operational information about your account and meet our legal and regulatory obligations.

5. Legal bases

We process your data to perform our contract with you, to comply with a legal obligation, on the basis of our legitimate interest in securing and improving our services, or with your explicit consent where required — in particular for non-essential trackers.

6. Recipients and processors

We do not sell your personal data. We may share it with trusted providers acting on our behalf, such as identity verification and payment processing providers, strictly limited to what their assignment requires and under a data processing agreement.

7. Transfers outside the European Union

Your data may be processed in countries outside the European Union. In that case we frame those transfers with appropriate safeguards, in particular the European Commission's standard contractual clauses, ensuring a level of protection equivalent to the GDPR.

8. Retention periods

Your data is retained for the lifetime of your account, then for the period required by our legal obligations on anti-money-laundering and financial record keeping. Prospect data is retained for three years from the last contact.

9. Data security

We apply technical and organisational measures including encryption in transit and at rest, strict access control and periodic security reviews, to protect your data against unauthorised access or disclosure.

10. Your rights

You have the right to access, rectify, erase, restrict and port your data, to object to its processing, and to give instructions on its fate after your death. To exercise these rights write to [email protected]. We reply within the one-month period set by the regulation.

11. Cookies and trackers

We use cookies strictly necessary for the site to function, together with analytics and personalisation cookies that are only set once you have agreed. You can accept or refuse the latter from the banner shown on your first visit, change your choice at any time and configure your browser accordingly.

12. Protection of minors

Our services are intended exclusively for adults and we do not knowingly collect data about anyone under eighteen. If we discover such data we delete it immediately.

13. Contact and complaints

For any question or complaint about the processing of your personal data, contact us at [email protected]. You also have the right to lodge a complaint with the CNIL, the French supervisory authority.